Shuttle Bus Booking Terms & Conditions

Temporary Fuel Price Notice: Due to the ongoing fuel crisis and price increases, a temporary surcharge of $4.00 per trip will apply. This will remain in place until fuel prices return to normal levels. Thank you for your cooperation and understanding.

Temporary Fuel Price Notice: Due to the ongoing fuel crisis and price increases, a temporary surcharge of $4.00 per trip will apply. This will remain in place until fuel prices return to normal levels. Thank you for your cooperation and understanding.Temporary Fuel Price Notice: Due to the ongoing fuel crisis and price increases, a temporary surcharge of $4.00 per trip will apply. This will remain in place until fuel prices return to normal levels. Thank you for your cooperation and understanding.

Last updated: 21 October 2026

These Terms & Conditions apply to bookings made with Safe Drivers NZ Ltd, trading as Shuttle Bus (“we”, “us” or “our”). By making a booking, you agree to these terms, subject to your rights under New Zealand law.

1. Our Services and Bookings

We provide direct exclusive transfers, including Auckland Airport transfers, regional transfers, intercity transfers and corporate transfers. Our services are not shared shuttle rides.

Full payment is required when booking online. Your booking is confirmed once payment is successful. We will arrange a suitable driver and send the relevant trip details before your journey. We may use third-party drivers or transport operators to provide your transfer.

Please ensure your booking, contact and travel details are accurate. Changes are subject to availability and any agreed additional charges.

2. Cancellations and Refunds

Cancellations can be requested by phone, email or message.

For Prepaid bookings: Cancellations made more than 72 hours before pickup receive a refund less NZ$15. Cancellations made 24 – 72 hours before pickup receive a 50% refund. Cancellations made less than 24 hours before pickup are not normally refundable.
No-shows: If you do not arrive at the agreed pickup point or cannot be contacted when reasonably necessary, the booking may be charged in full, with no standard refund.

Approved refunds are normally processed within 5–10 business days, although your bank or payment provider may take longer.

These policies do not exclude any refund or other remedy required by New Zealand law.

3. Pickups, Delays and Cancellations by Us

Please be ready at the agreed pickup point and allow sufficient time for airport travel. Traffic, weather, accidents and other circumstances can cause delays.

We will make reasonable efforts to communicate significant changes. If we cannot provide your confirmed transfer and no suitable alternative is agreed, we will refund the affected service as required by law.

4. Luggage, Children and Animals

Oversized luggage must be declared in advance and is subject to vehicle capacity and approval. Dangerous or prohibited items cannot be transported.

Passengers under 18 must travel with an adult unless prior approval has been obtained. Please contact us before booking to discuss arrangements for unaccompanied minors.

Domestic pets are not accepted. Legally protected assistance animals will be accommodated in accordance with New Zealand law.

5. Passenger Safety and Conduct

Passengers must follow reasonable driver safety instructions and behave respectfully. We may refuse or stop a journey where reasonably necessary for safety or because of serious misconduct, subject to applicable law.

Please advise us in advance of relevant mobility or access requirements.

6. Privacy and Contact

We handle personal information in accordance with our Privacy Policy and applicable New Zealand privacy law.

Shuttle Bus
Safe Drivers NZ Ltd t/a Shuttle Bus
Email: info@shuttlebus.co.nz
Website: https://www.shuttlebus.co.nz/

Business address: 86 Stanley Avenue, Te Aroha, Auckland (to be verified)

These terms are governed by New Zealand law.